Contact Pathwise CRM
We're here to help! Get in touch for support, inquiries, partnerships, or any questions about our service business management platform.
Choose Your Preferred Contact Method
Whether you need technical support, have sales inquiries, want to discuss partnerships, or just have general questions - we're ready to assist service businesses like yours.
Technical Support
Need help with job scheduling, estimate creation, or platform questions?
support@pathwisecrm.com
(905) 782-5748
Mon-Fri, 8AM-6PM CST
Reach Out Directly
General Inquiries
(905) 782-5748
General Email
supprot@pathwisecrm.com
For all other inquiries not covered above
Office Hours
Monday - Friday: 8:00 AM - 6:00 PM CST
Saturday: 9:00 AM - 2:00 PM CST
Closed on Sundays and public holidays
Industries We Serve
Send Us a Message
Fill out the form below and our team will get back to you within 24 hours (or sooner for urgent matters).
Common Questions
Find quick answers to frequently asked questions about contacting us.
What's your typical response time for technical support?
We aim to respond to all technical support inquiries within 2 hours during business hours (8AM-6PM CST). For urgent issues affecting your service operations, we prioritize responses within 30 minutes. Non-urgent inquiries submitted after hours are addressed first thing the next business day.
Do you offer training for our field technicians?
Yes! We provide comprehensive training programs including on-site sessions, video tutorials, and live webinars specifically designed for service technicians. Our mobile app training covers job updates, photo capture, customer signatures, and real-time communication features.
Can I get help with estimate and invoice templates?
Absolutely. Our team can help you customize estimate and invoice templates with your branding, service categories, pricing tables, and terms. We also provide best practice guides for creating professional estimates that convert to jobs.
How do you handle integration with other business tools?
We offer integrations with QuickBooks, Xero, Google Calendar, payment processors, and more. Our technical team can assist with setup and configuration. For custom integrations, we provide API documentation and developer support.
What information should I provide for faster support?
For job management issues: include job ID numbers, screenshots of the problem, steps to reproduce, and affected technician accounts. For estimate/invoice issues: include estimate numbers, customer information, and any error messages received.
Do you have a knowledge base or documentation?
Yes, we have a comprehensive knowledge base with articles, video tutorials, and step-by-step guides covering job scheduling, estimate creation, lead management, reporting, and mobile app usage. All clients get access upon signing up.
Can I schedule a personalized demo for my team?
Certainly! We offer personalized demos tailored to your specific service business needs. We can focus on your particular workflow, show relevant features, and provide hands-on training for your team members.
What's your process for handling feature requests?
We welcome all feature requests! Submit them through our contact form or email support@pathwisecrm.com. Our product team reviews requests monthly, and popular features are prioritized for development. We maintain a public roadmap for major updates.
Our Commitment to Service Businesses
Quick Response
We understand time is critical for service businesses. We aim to respond within 2 hours for urgent issues.
Industry Expertise
Our support team understands service business workflows, from job scheduling to estimate creation.
Field-Ready Solutions
We provide mobile-friendly support for technicians in the field with real-time assistance.
Resources & Community
Connect With Other Service Businesses
Join our community of service business owners sharing tips, best practices, and insights on job management and business growth.
Twitter/X
@PathwiseCRM
Facebook Group
Pathwise CRM Service Business Community
Pathwise CRM Service Solutions